Amazon Off Campus Recruitment | Any Graduate
June 11, 2023
If you are looking for a new job update then you are at right place here is a job update from Amazon is hiring candidates for the role of Support Analyst – KDP for the Hyderabad, India location. All the eligible candidates can apply for Amazon Off Campus Recruitment. For eligibility, details follow below.
Amazon Off Campus Recruitment 2023 for Support Analyst.
| Company Name: | Amazon |
| Job Position: | Support Analyst |
| Salary: | As per Company Standards |
| Location: | Hyderabad, India |
| Type: | Full Time |
| Qualification: | Any Graduate |
| Batch: | Any |
Job Description for Amazon Off Campus Recruitment:
Eligibility Criteria:
- Any Graduate
- Computer skills certifications in web technologies
- Should be willing to work in night shifts.
- Excellent written and verbal communication skills required.
Required Qualification & Skill:
- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Should be able to understand a complex problem and respond to publishers.
- Basic familiarity with web technologies and html is highly desirable.
- Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
- College graduates preferred, mandatory.
Roles and Responsibilities:
- Must be able to interact with an external parties like customers and suppliers comfortably.
- Process and respond to phone calls and emails received from publishers.
- Respond to queries sent to the KDP forums.
- Investigate payment concerns brought up by customers.
- Route payment concerns to Accounts Payable.
- Reprocess stuck books through the system.
- Route issues and bugs that need engineering expertise to the development teams.
- Remove certain content as it is identified by the QA team.
- Notify vendors that their content has been removed.
- Maintain and improve a knowledge base with unique vendor requests and their solutions.
- Work on developing responses for common questions
- Work with customer service manager in documenting process flows.
About Amazon :
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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